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Bruce
C. Berger President
Consulting
Experience
1992 - present
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Bruce Berger, President and
Master Black Belt, has been training and coaching private and public
sector organizations since 1992, including
Private
Sector: Chase
Home Finance, Chase Bank, Merrill Lynch Credit Corporation, HomeGold,
Barnett Bank, First Union, SunTrust, Bank of America, LandAmerica, ING,
Lucent Technologies, Ford Motor Company Dealerships, Pacific Bell, and
Alachua Memorial Hospital.
Public
Sector:
Florida State Hospital, U.S. Postal Service, Florida Department of
Children & Families, Florida Department of Juvenile Justice, Florida
Department of Transportation, City of Jacksonville, Agency for Persons
with Disabilities, Division of Blind Services, Florida Department of
Education, Division of Vocational Rehabilitation, and Agency for
Workforce Innovation.
His Strategic
Planning with these
clients included determining stakeholder needs and priorities,
developing strategic plans to meet critical needs, and identifying
metrics to measure the progress of the plans in achieving those critical
needs.
In addition, Bruce has provided consulting services in the area of Process
Management including:
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Process flow chart mapping that displays the “best path” for
workers |
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Identifying end-of-process and in-process outcome metrics based
on customer requirements to monitor the process |
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Developing data collection instruments and management reports to
monitor process outcome performance |
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Identifying cause(s) of process variations and developing
cost-effective plans to improve process performance |
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Six Sigma statistical tools for Process Control and Analysis |
Bruce also
provided consulting services in the area of Problem
Solving using systematic
process and statistical tools to:
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Identify problems |
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Stratify data to separate pertinent from non-pertinent data |
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Analyze to identify and verify root causes of problems |
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Develop cost-effective plans to address root causes and prevent
recurrence of problems |
Courses taught include:
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Black Belt and Green
Belt |
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Process Management |
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Lean Concepts |
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Creative
Thinking/Breakthrough Thinking |
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Benchmarking |
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Developing
Satisfaction and Needs Surveys |
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Team Leader and Team
Facilitator |
Previous Experience
Prior to
becoming a management consultant in 1992, Bruce held a number of
management positions at Florida Power and Light (FPL) Company. Bruce
managed a variety of operations as Operations Manager for distribution
facilities, District General Manager, and as a Project Team Leader for
development of an “Automated Budget System” for all FPL divisions
(one-year assignment). During 1988-1989, Bruce played an active role in
FPL’s pursuit of Japan’s “Deming Prize” (FPL was the first
international company to win the award in 1989). In 1989, Bruce became
an FPL Certified Statistical Application Expert (Six Sigma statistical
tools certification).
Prior to
joining FPL in 1972, Bruce attended Georgia Institute of Technology, and
earned a Bachelors Degree in Electrical Engineering (BEE) in 1972. Bruce
also attended Stetson University and obtained an MBA in 1975.
