Dave
Klater Senior
Consultant
Dave
Klater has spent many years assisting organizations in their continuous
improvement journeys. This includes a 27-year career at BellSouth where
Dave held various management and technical positions. He was involved in
leading the implementation of BellSouth's Total Quality Management
Program during the late 1980's and in driving organizational performance
improvement through a Baldrige-based internal assessment initiative
during the 1990's.
Since 1998 Dave has been active as a Management Consultant and has
assisted various public and private sector organizations in using
Baldrige/Sterling assessments for performance improvement. Clients
include four public and private sector winners of state quality award
programs in Florida and Georgia and clients in government, financial
services, entertainment, telecommunications, healthcare and
manufacturing. He has assisted clients in organizational assessment,
strategic planning, leadership development, performance measurement and
business process management.
Dave
is currently a Senior Examiner for the Malcolm Baldrige National Quality
Award program, a Board Member and Master Examiner for the Florida
Governor's Sterling Award Program, a member of the Panel of Judges for
the Georgia Oglethorpe Award Program and a Lead Examiner for the US Army
FORSCOM Centurion assessment program. He is also the lead trainer for
examiners for the Georgia Oglethorpe program. He is a Senior Member of
the American Society for Quality and is certified as a Quality Auditor
and a Quality Manager by the ASQ. He also has been trained as an ISO
9000 Lead Auditor.
Dave
has a Bachelor's degree in Mechanical Engineering from Penn State and an
M.B.A. from Florida International University.
