Process Design or
Re-design Workshops …utilizes
Japanese “Best Path” flowcharting, Qualitative Analysis and
Re-engineering techniques.
($2000 per
workshop day)
Workshop Excerpts:
Process Re-design Breakthrough
Tips include:
1. Understand
thoroughly
How: Learn about your
Breakthrough topic from …
– People
involved
– Equipment
and materials involved
– Customers
(concerning their wants and needs)
– Experts
– (Uncover
as much as possible about the process or topic and list key points on a
flip chart paper and make visible during idea generation session)
2. Observe
in detail
How:
– Observe
people and equipment doing the process
– Look
closely at forms used in the process
– Walk
one item through the process
– Go
to the work location after hours and observe the process environment
3. Change
viewpoints
How: Interview or become
the...
– Customer.
– Process
player.
– Outsiders
doing similar activities.
– Suppliers.
– Supervisor
/ manager.
4. Think
the impossible
How:
– Benchmark
the best competitor (or data point(s))
– "What
if we could achieve 95% improvement?"
– "What
if only one (1) step was possible?"
– "What
if only one (1) process player was possible?"
– Imagine
the future (5 years out) and describe what you might see in around or
about the process or process environment.
RE-ENGINEERING OVERVIEW:
Re-engineering concepts and
techniques vary widely depending on how you define re-engineering.
Re-engineering (or redesign) concepts are often found to be very helpful
to teams seeking to make major improvements in processes. These concepts
can be summarized in the following re-engineering tips.
Think . . .
1. Moments
of Truth
· Where
must we interface with the customer?
· What
mode of contact is preferred by the customer? By us?
2. Empowerment
· Where
can we move decisions closer to qualified workers?
· How
can we qualify more workers to make key decisions?
3. Information
Technology
· How
can we treat resources as though they were centralized?
· How
can we allow those using data outputs to also do the data inputs and
updating?
· How
can "real time" handling of variances be accomplished?
4. Small
· What
are the minimum requirements to satisfy our customers’ needs?
· What
are the least number of steps, players or data processing activities to
accommodate the customer? (How about one step… or zero steps?)
· What
would a "no frills" product or service look like?
5. Value
· What
low value steps can we eliminate?
· How
can we reduce the cost of high benefit activities?
· How
can we increase the benefits of low cost activities?
6. Parallel
Activities
· What
activities could be moved up in the process?
· What
activities can be performed concurrently?
